Before contacting the European Consumer Centre:
Did you pay for your order using credit, for example with a credit card?
If the company, for example, does not deliver your order or if the product is incorrect and the issue cannot be resolved with the company, you may require a refund from the lender. File a payment refund claim with the lender (for example, a card claim or card complaint to the credit card company) and wait for the decision before contacting the European Consumer Centre.
You may also require a refund from the payment intermediary used for the purchase, if it offers help to buyers in problem situations. For example, PayPal and Klarna offer such services.
Contact us if you are a consumer and need advice or help in problems related to cross-border trade. You can ask us questions in general about consumer rights or contact us if you have already complained to the trader but, for one reason or another, the matter has not been resolved. We help consumers in matters where the trader is located in another EU country, Iceland and Norway.
Please note that due to a high workload at the moment, our case handling times are longer than usual.
Complaint about a trader
Do you want to complain about a trader? Have you made a complaint to a trader but the trader is not responding or does not assume liability? Use this form.
Question about consumer rights
If you have any general questions about consumer rights in the EU, contact us using this form.
European Consumer Centre Finland Telephone Service
Hours of business: Mon–Wed from 9 am to 12 pm.
Communications with the European Consumer Centre are recorded in a database maintained by the European Commission.