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Ac­ces­si­bil­ity state­ment for the web­site

Visit the new eccnet.eu website

The joint website of the ECC-Net contains information on consumer rights in the EU and the activities of ECC-Net.

Going to a car price evaluation website may bring an unexpected bill

Many consumers have signed up online for price estimates for a car in the belief that the service is free of charge. Users of the service have received bills.

Commission launched a website to safely resume travelling and tourism in the EU

The European Commission has launched ‘Re-open EU', a web platform to support a safe relaunch of travelling and tourism across Europe on 15th June 2020.

The European Consumer Centre offers handy tips to help avoid streaming service scams

Suoratoistopalvelut tarjoavat kuluttajien katsottavaksi esimerkiksi elokuvia ja urheilua ja niiden käyttö on korona-aikana ollut kasvussa.

Good to know when buying a car abroad

Frequently asked questions about online shopping

Complaint to the airline

Court proceedings in cross-border trade consumer disputes

Online services and privacy protection