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During week 15, due to trainings, our phone service is available only on Monday, April 7, from 9 AM to 12 PM. You can contact us via the online service forms.

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Help and advice for consumers

We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.

Contact the European Consumer Centre

Current issues

More press releases and news

Frequently asked questions

Complaint templates

Al­ter­na­tive and On­line Dis­pute Res­o­lu­tion (ADR and ODR)