Black Friday is coming and online shops are full of offers. How do I identify a reliable online shop? What is the safest payment method for online shopping? Are all products and services purchased online subject to a right to cancel? Is an incredibly good offer true? Experts from the Finnish Competition and Consumer Authority (FCCA) Consumer Advisory Services and the European Consumer Centre will answer questions like these at the Jodel communications application on 16 November 2022 from 12 noon to 4 p.m.
Consumers are experienced users of both domestic and foreign online shops. However, not everything on the web is always how it looks. Even an online shop in Finnish can be located abroad and the products come from a different country than where the online shop itself is located. On the other hand, the cancellation conditions may be inadequate and the delivery times of the products may differ from the agreed. While online shopping is generally safe, consumers should know what kind of help is available in case of problems.
Know your rights and shop online more securely
Next Friday will be the international promotion campaign day, Black Friday. At some sellers, the discount sales last for the whole week, which is when we talk about Black Week. Before the sales, it is good to review the consumer protection of online shopping and the characteristics of a reliable online shop, so that one does not get fooled or confused by the seemingly high discount percentages.
Experts from the European Consumer Centre and the FCCA Consumer Advisory Services are in Jodel on Wednesday 16 November from 12 noon to 4 p.m. to answer questions concerning online shopping.
“2022 is the European Year of Youth, and the Jodel application is a new way for us to reach young consumers in particular. We encourage all those who are interested in consumer rights to participate in the discussion and ask about issues of concern,” says Oskari Stenius, Senior Specialist at the European Consumer Centre.
In Jodel, the experts can be asked about matters concerning online shopping and related problem situations in general. If the consumer’s case requires more detailed processing, it is handled in the online and telephone services of the European Consumer Centre and the Consumer Advisory Services.
The FCCA Consumer Advisory Service and the European Consumer Centre advise consumers on their rights and offer mediation assistance in individual problem situations between the consumer and the trader.
Further information:
Checklist for online purchases
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Consumer Advisory Services