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New customer service numbers for Consumer Advisory Services and European Consumer Centre Finland

The “At your own risk” campaign promotes safer online shopping

Finnish authorities and other organisations campaign widely for safe online shopping.

Airline bankruptcy

Secure payments

Frequently asked questions on air travel

Journeys by ship

These pages provide information and instructions for cancelled and delayed ship journeys in case of a foreign shipping company.

Train trips

These pages provide instructions for cancelled and delayed railway journeys in case of a foreign railway company.

Bus and coach transport

These pages provide instructions for delays or cancellations in the case of a foreign bus or coach company.

Car rental

Renting a car in Europe? Check out our tips on car rental on these pages.

Frequently asked questions about car rental