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Getting rid of a holiday product

Alternative and Online Dispute Resolution (ADR and ODR)

Alternative Dispute Resolution refers to the procedure where a consumer dispute is resolved by an impartial out-of-court dispute resolution body.

Before buying

Data protection in the European Consumer Centre Finland’s communication

Buying a car abroad

Are you thinking about buying a used car from another EU country? Check out these tips before making the decision.

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Right of withdrawal

Our privacy policy and privacy statements

Quality Charter

Palvelusitoumus kertoo palveluista, joita voit odottaa meiltä. Se myös määrittää palvelun tason, jota voit odottaa ottaessasi yhteyttä verkostoon.

European Consumer Centres: Subscription traps are rife in the Nordic countries

Think twice before you click on an online advertisement for a free product sample or a competition with amazing prizes.