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ECC Finland’s telephone number changes

The telephone number of the European Consumer Centre Finland will change on Monday 27 May 2019. Our new service number is 029 505 3090.

Do the following if you receive a product that you have not ordered

The European Consumer Centre has once again received consumer enquiries concerning the receipt of products that were not ordered.

Car rental complaints on the rise in the Nordic countries

The Nordic consumers are filing an increasing number of complaints concerning car rentals in Europe.

Instructions for consumers regarding the Top-Toy (BR-Lelut and TOYS”R”US) bankruptcy

The Danish company Top-Toy A/S declared bankruptcy on 28 December 2018.

Consumers still have difficulties obtaining compensation for flight delays and cancellations

Lentomatkustajien määrä kasvaa jatkuvasti. Siksi lentomatkustajien oikeudet ovat yksi tärkeimpiä kuluttajan oikeuksia EU:ssa.

Did you change your mind during Black Friday? Five facts about your right of withdrawal

Many consumers take advantage of popular discount campaigns, such as Black Friday, to buy useful products for themselves or Christmas presents for others.

EU consumer rights turn 50 – join the online celebration on 30 Nov

Hundreds of Nordic consumers regret buying memberships in holiday clubs

Mieti kahdesti, jos sinulle tarjotaan jäsenyyttä lomaklubissa lomaillessasi Etelä-Euroopassa.

ECC Finland’s Newsletter 3/2015: Test your travel knowledge

Tänään ilmestynyt Euroopan kuluttajakeskuksen uutiskirje 3/2015 sisältää paljon hyötytietoa matkustajan oikeuksista.

ECC Finland’s English newsletter is discontinued

European Consumer Centre Finland publishes newsletter only in Finnish from 2018 onwards.