These pages provide instructions for delays or cancellations in the case of a foreign bus or coach company. We also tell you your rights if the bus or coach breaks during the journey. For instructions on how to make a complaint, see the complaint instructions.
Bus or coach journey as part of a package journey
If the trip is part of a travel package, the consumer has additional protection based on package travel legislation in addition to bus and coach passenger rights.
Read more
Finnish Competition and Consumer Authority website on bus and coach travel
Bus and coach passenger rights in Europe (European Commission)
Mobile application on passenger rights in Europe (European Commission)
Legislation
Rights of bus and coach passengers, Regulation (EU) 181/2011