Frequently asked questions about car rental

The complaint must be filed with the rental office where the car was picked up. Even if the reservation had been made through the website of a domestic car rental company, the actual rental agreement is usually concluded only when the car is picked up, with the rental company there.

These types of fees are usually the repair cost of a car that the rental company considers to have been incurred because of damage caused by the renter. It may also be administrative costs incurred by the car company as a result of fines to the consumer. It should be noted that in some member states, such as Germany and Italy, the charging of such administrative costs has been considered illegal or  unfair. It is therefore a good idea to check the credit card balance regularly after the rental period. You will find instructions on avoiding billing afterwards here.