Delay at destination

Compensation for the price of the ticket when the ship arrives late at its destination

You may demand 25% off of the price of the ticket if the ship is delayed at least:

• 1 hour, if the scheduled travel duration is no more than 4 hours
• 2 hours, if the scheduled travel duration is over 4 hours but no more than 8 hours
• 3 hours, if the scheduled travel duration is over 8 hours but no more than 24 hours
• 6 hours, if the scheduled travel duration is no more than 24 hours

You may demand 50% off of the price of the ticket if the ship is delayed at least:

• 2 hours, if the scheduled travel duration is no more than 4 hours
• 4 hours, if the scheduled travel duration is over 4 hours but no more than 8 hours
• 6 hours, if the scheduled travel duration is over 8 hours but no more than 24 hours
• 12 hours, if the scheduled travel duration is no more than 24 hours

In return tickets, 25%–50% of half of the price of the ticket is compensated for delays in either direction.

If you have a display pass or season ticket, you can claim compensation for recurring delays in accordance with the carrier’s compensation system.

Compensation is not available in the case of a cruise involving more than 2 overnight stays on board or if the situation is caused by the passenger themselves. In addition, compensation is not available if a cancellation or delay has been announced before the purchase of the ticket or is caused by a weather or exceptional condition compromising the safety of the ship and which could not have been avoided even if all reasonable measures had been taken.

Compensation for damage caused by a delay

If you have suffered damage due to a delay or cancellation of the ship, you may be entitled to compensation. The compensation is determined by national law.

For instructions on how to make a complaint, see the section on how to complain.